Shopping Policy

Most in-stock items will typically be shipped within one to two business days from the order date, provided the order is placed before our daily cut-off time of 3:00 pm EST. 

Most in-stock orders will be shipped from our warehouses in New Jersey or Florida, with shipping time frames depending on your location. Please note that freight, special-order items, and drop-ship orders directly from manufacturers may not ship within the standard time frame. For an accurate delivery estimate, please contact customer service 

Expedited services, such as next-day air delivery, are available. For a customized shipping quote, please contact Customer Service at 800-569-0570 before submitting your order. 

The carriers provide transit time information, and actual transit times may vary, particularly during peak periods or due to factors outside our control, such as holidays or severe weather conditions. Unless otherwise requested, all orders are shipped via “Best Way,” which means they will ship via our preferred method, which includes FedEx, UPS, USPS (United States Postal Service), freight partners, or our local delivery carrier vehicles. 

After your order is shipped, you may receive an email notification with the delivery status, tracking number, and other shipping details. You can also access order shipping information by logging into your Dealmed Runtime account online or contacting Customer Service at 800-569-0570.

Please review your complete ship-to address carefully before finalizing your order. Once an order is submitted, we cannot alter the ship-to address for any reason. Dealmed will only ship to the address listed as the "ship-to" on the order. If you request an address change or correction once the order is in transit, an additional fee will be charged. Dealmed is not liable for lost, delayed, or damaged shipments due to customer error in providing the incorrect or inaccurate shipping address, floor, suite number, etc. Any address correction chargebacks resulting from an incorrect shipping address will be charged to the customer account. 

Dealmed offers free standard shipping on orders totaling $500 or more. 

If your order total is less than $500, a shipping fee of $14.95 will apply, and your order will ship via “Best Way “delivery. 

Additional fees may apply for certain items. These include, but are not limited to, items that require cold chain shipping (refrigerated or frozen), controlled substances, or any goods requiring extra handling services, such as hazardous materials and biologicals. A $10.25 handling fee will be charged in addition to the shipping costs. 

Items that ship via freight services, including but not limited to equipment, special order items, or any item weighing over 50 lbs., will be subject to additional freight shipping fees, which will be added to your order. Before the order is approved, we will contact you and confirm the freight shipping fees and method to be used (inside, dock to dock, white glove, etc.).

If unsatisfied with your purchase, you may return the products for a full refund or exchange within 30 days of the original order date. However, returns will not be accepted after the 30-day window has passed. To be eligible for a return or exchange, you must first obtain a Return Item Authorization (RMA) number by contacting customer service at 800-569-0570. Please note some items are not returnable. (See Non-Returnable Items section herein.) 

Once you are issued an RMA number, ship the return with the RMA slip or number within ten (10) days of issuance and thirty (30) days of the original delivery date. 

The RMA number must be included with the return package when returning items. Return shipments that do not include an RMA number or are sent to an incorrect address will be rejected and may incur additional handling fees to cover the costs of re-shipping or processing. 

Please note that for a return eligible for refund or exchange, the item must be returned at the appropriate Dealmed facilities within 30 calendar days. The 30-day return window is calculated based on the original order date. 

Except for cases where Dealmed made an error in the shipment, the customer is responsible for covering all shipping costs related to returning the item(s).  
Please note that intentionally refusing or rejecting a delivery, regardless of reason, will result in a 20% restocking fee and any costs the carrier charges for processing the return. To avoid fees, you must obtain a valid RMA number before returning or rejecting any order. 

Our employees may occasionally make human errors in processing or shipping items, such as incorrect pricing or assumptions about product components. We will replace or return such items upon receiving written proof of our error. Claims must be submitted within two days of receiving the order, or will not be honored. Please note that if a genuine pricing mistake is made, we reserve the right to charge the correct amount. Any price difference will also be charged if the replacement product is more expensive than the incorrectly shipped item. 

Please be aware that all pictures on our website or our catalog are for illustration purposes only and may not reflect the product being purchased. 

Certain product categories are ineligible for returns or refunds. These items are considered non-refundable and non-returnable, and include but are not limited to: 
• Equipment, devices, instruments 
• Custom products or special/bulk order items 
• Discounted, promotional, or deal/bundle-priced item 
• Items sold on allocation, items with limited availability 
• Controlled substances  
• Any single-use consumable item that has been opened or used 
• Cold chain, refrigerated, or temperature-sensitive goods 

Refunds or credits for non-returnable items will only be provided for items with legitimate manufacturing defects, flaws, or quality issues, as determined through inspection and approval by Dealmed personnel. These non-returnable policies apply to all orders, even if specifics about non-returnable items are not explicitly listed or marked on order estimates, packing slips, or invoices. 

Customers may submit a formal written request to have the non-returnable return replaced. However, these requests must be made in writing. Dealmed will evaluate each request on a case-by-case basis, and a formal written response will be provided indicating if any exception is granted.

If your shipment arrives damaged in any way, you must accept the delivery. Then, contact customer service promptly to initiate a return/exchange for a replacement order. 

Any discrepancies on orders, such as shortages, mispicks, missing items, or incorrect items, must be reported within two business days of delivery. Failing to report shipping issues within this 2-day window will result in forfeiting your ability to file a claim regarding that order. 

Once the carrier marks an order as " delivered, " it will be considered final and delivered. 

If an order marked delivered is missing, you can file a claim by emailing support@dealmed.com. The claim procedure involves an investigative process, which usually concludes within ten business days. Failure to report a lost or missing item within the prescribed two-day period will result in a waiver of your claim. 

Refunds will be processed within ten business days via the original payment method for returns approved and received in re-sellable, new condition within the 30-day window. 

For customers with net payment terms, authorized returns will be issued as a credit memo applied to the account rather than a cash/card refund. Credit memos must be used within 12 months, or they will automatically expire and be voided from the account. 

Any order canceled at the customer’s request will follow the same return policies, fees, and eligibility criteria in this document. Refer to the terms and conditions accepted as part of your order.

Sales tax will be charged according to your state's regulations, and if applicable, it will be automatically calculated and added to your order total at checkout. If you have a tax exemption, a valid exemption certificate must be submitted before placing your order. Dealmed cannot retroactively remove sales tax if it has already been charged on an order. 

Customers wishing to apply for net payment terms can request a DocuSign credit application by visiting our website atwww.dealmed.com/customerapplication. Please allow up to five (5) business days for new credit applications to be processed.  

All customers are expected to be current on any outstanding invoices. If a customer has past due or delinquent balances, orders will automatically be placed on hold until the open balance is paid in full. Dealmed employs various algorithms and financial monitoring methodologies and reserves the right to terminate, edit, or modify a customer's credit terms at any time, with or without advanced notice. Having approved credit terms does not guarantee that orders will be released and shipped automatically. 

If you have any issues, concerns, or feedback regarding the quality, workmanship, or condition of any products, please document the details and submit a report to QC@dealmed.com. We make every effort to review and respond to product quality reports within 30 days. 

All pharmaceutical and drug shipments are guaranteed to have a minimum of 90 days until the printed expiration date from the time of delivery. If you receive any short-dated items with less than 90 days until expiry, please contact customer service immediately. Please note that certain products, such as biologics, are manufactured with a very short shelf life (shorter than 90 days); these are excluded from the 90-day expiration guarantee.